Returns & Exchanges

At GL.iNet, we stand behind the quality of our networking hardware and offer a 30-day return policy for items in their original condition. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical troubleshooting.

1

Initiate a Request

Contact our support team or log into your account portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

2

Prepare Your Device

Securely pack the router or gateway in its original packaging, ensuring all antennas, power adapters, and ethernet cables are included.

3

Ship the Package

Affix the provided return label or ship the item to our designated service center, clearly marking the RMA number on the outside of the box.

4

Inspection and Refund

Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing