Frequently Asked Questions
Everything you need to know about our smart networking solutions.
What shipping methods are available and how long does delivery take?
We offer standard and expedited worldwide shipping. Standard shipping typically takes 7-15 business days, while expedited shipping via DHL or FedEx usually arrives within 3-7 business days depending on your location.
Do GL.iNet routers come with a warranty?
Yes, all our hardware products come with a one-year limited warranty that covers defects in materials and workmanship under normal use from the date of purchase.
What is your return policy for international orders?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the product in its original condition and packaging within 30 days of receipt for a refund, excluding shipping costs.
Are GL.iNet routers compatible with major VPN providers?
Our routers are pre-installed with OpenWrt and support over 30+ popular OpenVPN and WireGuard VPN service providers, allowing for easy configuration and secure browsing.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I receive firmware updates for my device?
Firmware updates can be downloaded directly through the router's web admin panel or from our official download center. We regularly release updates to improve security and add new features.